Course Overview

We all know that one person cannot do everything.  Success of a business depends on 'People'.  It becomes essential then to know, how to manage internal and external relationships with various stakeholders during any business engagement.  Many projects fail or businesses do not get repeat business because the people involved failed to pay attention to this minor yet monstrous detail.

This seminar is all about 'People'.  Business survival depends on forming and nurturing all kinds of internal and external relationships.  Often politics, attitudes, back-stabbing and selfishness result in over 66% business relationship failures.  ...Opportunity cost is too high for any business that does not pay attention to this basic yet MOST IMPORTANT part of doing business.

This seminar provides a framework for building and managing a sustainable 'Win-Win' business relationship with all stakeholders.

Who Should Attend 

• Senior Management/Owners
• Procurement Managers 
• International Trade Consultants
• Management Consultants
• Project/Program Managers
• General Managers

Benefits

• Learn the benefits of relationships.
• Apply the knowledge to grow the business and improve profits (bottom line).
• Achieve customer satisfaction goals.
• Enable you to deliver the projects as promised

The participant will have a good understanding of Relationship Building & Management and tools  by having the answers to such questions complemented with examples:

• What is Relationship? What are the critical elements of relationship?
• Why should you form relationships? Who should be involved?
• Why do 66% of business relationships fail?
• What is the impact of culture on relationship?
• How do you build a high performance team? Manage conflicts?
• What are channels of communications? How to influence and win support from your superiors and/or external partners?
• How to develop successful relationship with internal & external stakeholders?
• How do you handle the challenge of reporting to multiple managers?
• How does a Project Manager succeed in various organizational structures?
• How do you manage relationship in outsourcing, joint venture, partnerships & M&A?
• How open should you be?  Should you tell the secrets to win relationship? What is ethical?
• What is the framework for long-term sustainable relationship building?
• What are the rewards of good relationship?

• Seminar binder
• Certificate of completion

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